SAP Knowledge Base Article - Public

2932525 - Display Layout of Outbound Email

Symptom

You have sent an Email ABC (ABC stands for the Email subject) using a template (for example via Workflow Rule), but in the Email Activity, the text has spaces.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Activities workcenter.
  2. Go to the Emails view.
  3. Open the Email ABC.

In the Message field, the Email has a lot of empty space between the lines.

Cause

The template body contains html content (in table format) and while displaying the email body in the Message field, we remove the html tags and replace them with new lines and spaces due to security reasons.

Currently, the Message field only shows plain text format of the email body.

Resolution

Please use the E-mail viewer tab as we do not plan to change this behaviour.

Keywords

email, e-mail, spaces, lines, empty, format, template , KBA , LOD-CRM-ACT , Activities , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions