SAP Knowledge Base Article - Public

2932525 - Display Layout of Outbound Email


You have sent an Email ABC (ABC stands for the Email subject) using a template (for example via Workflow Rule), but in the Email Activity, the text has spaces.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Activities workcenter.
  2. Go to the Emails view.
  3. Open the Email ABC.

In the Message field, the Email has a lot of empty space between the lines.


The template body contains html content (in table format) and while displaying the email body in the Message field, we remove the html tags and replace them with new lines and spaces due to security reasons.

Currently, the Message field only shows plain text format of the email body.


Please use the E-mail viewer tab as we do not plan to change this behaviour.


email, e-mail, spaces, lines, empty, format, template , KBA , LOD-CRM-ACT , Activities , LOD-CRM-OPP , Opportunity Management , Problem


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