Symptom
What are the steps to change status of third party sales order from In process to Completed where delivery is partially done or not done at all?
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Sales order work center
- Go to Sales orders view
- Search and select respective Sales order.
- Edit it and under Items tab.
- Sales Order and Delivery Staus :In process.
Cause
Since the delivery is done either partially or not done yet at all with the remianing/full quantity for some business reason, system displays status as In process.
Resolution
Steps to complete sales order:
- Go to Sales order work center
- Go to Sales orders view
- Search and select respective Sales order
- Go to items tab
- Go to field Reason for Rejection
- Choose relevant reason
This updates and cancels the open quantity that is not delivered/partially delivered hence respectively cancels the not invoiced quantity along with cancellation of respective customer demand.
Note: Additionally this cancels the respective Purchase request open quantity in a third party scenario.
Keywords
Third party partial quantity cancellation, cancel partial quantity, third party, how to complete delivery and invoicing of sales oder, cancel open quantity of sales order, cancel open third party purchase request, delivery status in process, , KBA , close sales order , cancel sales order , SRD-SRM-PRO , Purchase Requests and Orders , AP-SLO , Sales Order Processing , Problem