2933437 - Unable to generate Work Order Event in Intelligent Services Center (ISC) - Employee Central

A new work order is created, but the event is not published in Intelligent Services Center (ISC).

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• SAP HXM SucessFactors
• Employee Central Intelligent Services Center
• Employee Central Contigent Workforce Management

1. Create a new work order via Take Action > New Work Order or via Add Contingent Worker;
2. Go to Admin Center > Intelligent Services Center;
3. See that no event record was published under New Work Order.

There is no business rule to trigger the creation of an event assigned to New Work Order object.

1. Create a new rule under Basic scenario (if not existent yet);
2. Set "Work Order" as base object;
3. Define the IF conditions as desired;
4. In the THEN conditions, use: Execute and Trigger New Work Order Event(). 
5. Go to Configure Object Definitions > Work Order.
6. Assign this rule under Post Save rules.

Defining and Assigning Business Rules to trigger Intelligent Service Event section of Setting Up Intelligent Services Guide.

event, isc, intelligent services, new work order, rule , KBA , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , LOD-SF-EC-CWF , Contingent Workforce , Problem