Symptom
- Interaction record to document a customer interaction is missing
- Navigation to interaction record work center fails - instead of Interaction Record Workcenter, the activity work center is used.
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Environment
- SAP Customer Relationship Management
- SAP enhancement package for SAP CRM
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS-AUT , Automated Rule Processing , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem
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