SAP Knowledge Base Article - Preview

2933559 - No interaction record created for new customer interaction, problems with saving on END

Symptom

  • Interaction record to document a customer interaction is missing
  • Navigation to interaction record work center fails - instead of Interaction Record Workcenter, the activity work center is used.


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Environment

  • SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS-AUT , Automated Rule Processing , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem

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