Symptom
Application error: fingerprint=d15b65524c7952589187c5965fb486e4f9b9e296 when opting out from Benefit enrollment
Environment
- SuccessFactors Employee Central
- Global Benefits
Reproducing the Issue
- Go to Employee Profile > Benefit > Go to Benefit
- Click Opt out on enrolled Benefit
- Confirm the Opt out message
- Application error
Cause
- Validate business rule configured in benefit enrollment object that is triggering custom warning/error message.
- Throwing the custom error/warning message is not handled for opt-out scenarios. When optout is clicked, we are giving a standard message as a confirmation.
Resolution
- Go to configure object definition > Benefit enrollment object
- Search for business rule under "validate" rule section that is triggering warning/error message
- Edit the business rule and add an additional condition in business rule to check Benefit Enrollment.isOptOutEvent is Equal to No
- Save rule and test opt-out again
Keywords
application error opt out, benefit opt out error, fingerprint=d15b65524c7952589187c5965fb486e4f9b9e296, d15b65524c7952589187c5965fb486e4f9b9e296 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem
Product
SAP SuccessFactors Employee Central 1911 ; SAP SuccessFactors Employee Central 2005 ; SAP SuccessFactors HCM Core all versions