SAP Knowledge Base Article - Public

2933787 - EC: Application error when opting out from Benefit

Symptom

Application error: fingerprint=d15b65524c7952589187c5965fb486e4f9b9e296 when opting out from Benefit enrollment

Environment

  • SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

  1. Go to Employee Profile > Benefit > Go to Benefit
  2. Click Opt out on enrolled Benefit
  3. Confirm the Opt out message
  4. Application error

Cause

  • Validate business rule configured in benefit enrollment object that is triggering custom warning/error message. 
  • Throwing the custom error/warning message is not handled for opt-out scenarios. When optout is clicked, we are giving a standard message as a confirmation.

Resolution

  1. Go to configure object definition > Benefit enrollment object
  2. Search for business rule under "validate" rule section that is triggering warning/error message
  3. Edit the business rule and add an additional condition in business rule to check Benefit Enrollment.isOptOutEvent is Equal to No
  4. Save rule and test opt-out again

Keywords

application error opt out, benefit opt out error, fingerprint=d15b65524c7952589187c5965fb486e4f9b9e296, d15b65524c7952589187c5965fb486e4f9b9e296 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central 1911 ; SAP SuccessFactors Employee Central 2005 ; SAP SuccessFactors HCM Core all versions