SAP Knowledge Base Article - Public

2934296 - E-Mail field is not displaying in the Account Summary


In the Account Summary, the field E-Mail is not displayed.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Accounts view.
  3. Open any Account with an email address maintained.
  4. Click Summary.

In the Summary, the email address is not displayed.


We did not yet add the field E-Mail to the Account Summary. Unfortunately, there is no option for end users to add this either.


The field is planned to be added in a future release.


email address, e-mail, account, summary, field , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005