SAP Knowledge Base Article - Public

2934341 - "Book this slot for candidates" does not appear when rescheduling interview - Recruiting Management

Symptom

After adding another interviewer to an already scheduled interview for a candidate, the option "Book this slot for candidates" does not appear in Contact Candidate.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Interview Scheduling
  2. Select the Job Requisition for whose candidate you want to schedule the interview
  3. Select the candidate
  4. Add an interviewer
  5. Add a time slot by either clicking on "Find availability" and selecting a free time slot



    or by adding a custom slot: click on "Add custom slot", select the date and time and click on "Add and Select"

  6. Click on "Continue" 
  7. Tick the box "Book this slot for candidates"
  8. Click on either "Skip email" or "Send to Candidate"
  9. Go back to the same scheduled interview
  10. Add another interviewer 
  11. Click on "Continue" without adding any time slots
  12. The option "Book this slots for candidates" is missing 



    OR

    Repeat the steps from 1 to 12
  13. Click on "Add Custom Slot" and select the exact same day and time as the first interviewer 
  14. A pop up window appears with the following message: "Following interviewers are already booked: [name of the interviewer]. Add this slot anyway?"
  15. Click on "Add Anyway"
  16. Click on "Continue"
  17. The option "Book this slots for candidates" is missing 
     



Cause

The time slot has already been booked when adding the first interviewer 

Resolution

"Book this slot for candidates" will appear only when selecting a new time slot that has not been booked yet for that candidate, either by adding a custom slot or by clicking on "Find availability" and selecting a new time slot. Or when adding a time slot for another candidate.

When no time slot is selected when adding another interviewer, the option "Book this slot for candidates" will not appear as the time slot was previously booked with the first interviewer.

When the time slot selected for the second interviewer is exactly the same as for the first interviewer, the option "Book this slot for candidates" will not appear as the time slot was previously booked with the first interviewer.

Also, the option "Book this slot for candidates" will not appear when selecting more than one time slot for a candidate. 


See Also

2781452 - Functionality of "Book this slot for candidates" in Interview Scheduling - Recruiting Management

2582856 - Functionality of Interview Scheduling, candidate interview booking - Recruiting Management

Keywords

KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting 2005

Attachments

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