SAP Knowledge Base Article - Preview

2934400 - SAP Marketing - Abandoned Shopping Cart Campaign not working

Symptom

An Abandonend Shopping Cart Campaign creates unexpected 'Outbound Check Failed - No Products Found' interactions.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with Release 1809

Product

SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud all versions

Keywords

SHOP_CART_ABANDONED, OUTBOUND_CHCK_FAILED, NO_PRODUCTS_FOUND Abandonend Shopping Cart, No email for empty shopping cart, Outbound Check Failed, No Products Found Abgebrochener Warenkorb, Keine E-Mail für leeren Warenkorb, Ausgangsprüfung fehlgeschlagen, Keine Produkte gefunden Panier abandonné, Aucun e-mail pour un panier vide, Échec du contrôle de sortie, Aucun produit trouvé , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-PRO , Products and Product Categories , CEC-MKT-MEM , Content Studio: E-Mails and other messages , How To

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