SAP Knowledge Base Article - Public

2934573 - Referral Tracking with ICS - RMK header and footer not displaying - Recruiting


When accessing Referral Tracking from Candidate Profile through IAS, RMK header and footer are not being displayed, only the legacy user interface from RCM.
Also note that both the My Profile and Job Management tabs will send the user back to the same RMK page (Mobile Apply page with combined Profile, Application and Job management sections)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
    • Internal Career Site powered by CSB

Reproducing the Issue

  1. Access the instance through IAS
  2. Go to Careers tab
  3. In RMK site, click on My Account
  4. Select View Profile
  5. Select Options
  6. Select Referral Tracking
  7. You will see the regular UI from RCM instead of the RMK header and footer (Mobile Apply look)


This is the expected behavior as the page currently has no Mobile Apply equivalent so the user is directed to the legacy RCM UI.

Note the redesign of the Referrals page for Mobile Apply has been added to a list of enhancements for Referrals. We do not have a delivery date at this time.

The internal enhancement reference is RCM-69740. You may ask your account executive to follow up on its status in future. 

Note: In order to go back to SuccessFactors instance from this page, it's necessary to click on My Profile and you will be redirected to Candidate Profile, from there, you can go back to the RMK page and select the option Employee Home.

See Also



referral tracking, header, footer, rmk, legacy header, mobile apply , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions