SAP Knowledge Base Article - Public

2934705 - ONB 2.0 - Picklist is showing blank values in Personal Data Collection for external user


  • Picklist is showing No Value in Personal Data Collection for external user.
  • When the a hiring manager to process the task in privde  Personal Data Collection page, picklist values are visible to manager with full permission. 
  • Picklist value external user visiblity issue.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. In Google Chrome, try to load the page as external user
  2. Press F12 which will open a Developer Tool page
  3. Go to Network Tab
  4. Look for picklist on the right scection
  5. If picklist values appear here that means values are present, but UI does not visibility.
  6. This will require a manually updating the visibilit in the backend.


  1. Go to admin center-->Import and Export Data-->Select Picklist-Valuesfrom first dropdown and click export 
  2. Extract the zip file
  3. Open the file Picklist-Values.csv 
  4. Update the value in the file and Zip the file again 
  5. Import it back 
  6. If values are present here but still not visible, then it will require a manually update the visibility in the backend.


SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding all versions