SAP Knowledge Base Article - Public

2935097 - Internal Comment is Grayed Out for Invoice Request

Symptom

You want to edit the Internal Comment from an Invoice Request, but the box is grayed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Search for the ID ABC (ABC represents the ID of the Invoice Request).
  4. Click Edit.
  5. Scroll down to the comments section.

Internal Comment box is grayed out.

Cause

Once the status of the document changes to Canceled or Processed, the field becomes disable for editing.

Resolution

This is the expected system behavior.

An alternative option may be to check the SAP Customer Influence Platform to submit an idea.

See Also

2835661 - Internal Comment Not Visible In Project Invoice Request

Keywords

Invoice Request, Internal, Comment, Grayed, Out , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions