SAP Knowledge Base Article - Public

2935125 - Notifications fail to be sent although explicitRecipients is maintained under To Recipient Builder

Symptom

  • Notifications fail to be sent although explicitRecipients has been maintained under To Recipient Builder.
  • Trigger condition is met, but no record can be found under Email status.

Environment

  • SAP SuccessFactors Onboarding
  • Onboarding 2.0

Reproducing the Issue

  1. Main explicitRecipients under To Recipient Builder.
  2. Trigger condition is met, but no record can be found under Email status.
  3. Email cannot be received.

Cause

As per the current design, the email address used must be associated to an active user in the system.

Resolution

Please change the email address or add that to a user to make sure it is associated to an active user.

Keywords

explicitRecipients, To Recipient Builder, email, notification, fail, email status,  , KBA , LOD-SF-OBX-EML , Notifications , How To

Product

SAP SuccessFactors Onboarding all versions