2935191 - Getting error when changing hierarchy level for importing model in SAP Analytics Cloud (SAC)

The following error occurs in SAP Analytics Cloud (SAC) when changing hierarchy level for importing model:

• An internal server error occurred in the SAP Analytics Cloud agent: For input string:“XXX”

• SAP Analytics Cloud (Enterprise) 2020.8.9

1. Logon to SAC tenant and create a new model on imported connection. (In this case imported BW connection is used)
2. Select a query and navigate to build query page.
3. Add a new hierarchy object(dimension).
4. Click "Select Hierarchy and Drill Level" button.
5. Change from default "No Hierarchy / Flat Presentation" to any other drill level.
6. See the following error:
   An internal server error occurred in the SAP Analytics Cloud agent: For input string:“XXX”

This issue is fixed in  SAC Cloud Agent version 1.0.285.

Upgrade SAC Cloud Agent to version 1.0.285+.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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