SAP Knowledge Base Article - Public

2935575 - Wrong Translation for Document Name on Document Flow

Symptom

Incorrect translation to X (X represents the login language) language in a document in Document Flow.

Environment

SAP Cloud for Customer

Reproducing the Issue

This issue can occur in any sales document, but for this KBA we are going to use the example of Sales Quotes.

1. Log in language X.

2. Go to Sales work center.

3. Go to the Sales Quote view.

4. Open sales quote ABC (ABC represents the sales quote ID). 

5. Go to the Document Flow facet.

6. See that the translation of the document name in language X is wrong.

Cause

The document with the wrong translation refers to an external document. The labels are fetched synchronously with the document flow from the connected external system.

Resolution

Maintain the correct translation in the external system.

Keywords

Translation, sales document, document flow, labels. , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-RC-DF , Document Flow , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions