Symptom
Incorrect translation to X (X represents the login language) language in a document in Document Flow.
Environment
SAP Cloud for Customer
Reproducing the Issue
This issue can occur in any sales document, but for this KBA we are going to use the example of Sales Quotes.
1. Log in language X.
2. Go to Sales work center.
3. Go to the Sales Quote view.
4. Open sales quote ABC (ABC represents the sales quote ID).
5. Go to the Document Flow facet.
6. See that the translation of the document name in language X is wrong.
Cause
The document with the wrong translation refers to an external document. The labels are fetched synchronously with the document flow from the connected external system.
Resolution
Maintain the correct translation in the external system.
Keywords
Translation, sales document, document flow, labels. , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-RC-DF , Document Flow , Problem