SAP Knowledge Base Article - Public

2936299 - The System Allows to Maintain the Huge Duration in Time Entry for a Ticket


The duration calculated for the start time and end time under time entry is so huge.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Search and open ticket LMN (where LMN represent the ticket id).
  4. Go to the Time Entries facet.
  5. Here maintain the start time and end time as nn:mm (where nn:mm represent some non-zero value).
  6. You can see the duration is showing as NNN (where NNN represent the duration value more than 24 hours).


In standard base on start time and end time, the duration is calculated.However if you manually enter the duration, it allows you to enter any value for duration.


Manually entering the duration to any value is allow and this is current system behavior.


Time Entries , Duration , KBA , ticket , huge value , LOD-CRM-SRP-TE , Time Entry , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions