SAP Knowledge Base Article - Public

2936341 - Output History Document Not Created In A Service Request


You expect an output history document to be created in the Service Request, but it is not as expected.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Service Desk work center.
  2. Go to the Service Request view.
  3. Search for the Service Request XYZ. (XYZ refers to the ID)
  4. Navigate to Output History.

No document is present or you expect more documents and some are missing.


The Output history is not created because the system is unable to pick the form template. The "Product and Support team" field is blank and hence, the Sender Country code is not determined


The Product and Support Team field needs to be filled. After this is maintained, the issue will be resolved.

See Also

 1727946 - How to Reply to Customer in the Service Request 


"Service Request", "Output History", "Product","Support","Template","Country Code" , KBA , template , output history , service request , sender country code , product and support team , SRD-CRM-SED , Service Desk , Problem


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