SAP Knowledge Base Article - Public

2936766 - Last Visit Date Is Not Correctly Set when You Perform Check Out


Last visit date is not correctly set when you perform check out for visit created in the past.


SAP Cloud for Customer

Reproducing the Issue

1. Go to the Visits work center.
2. Go to the Visits view.
3. Create a Visit with a Visit date in the past.
4. Perform check in/ check out.
5. Create a second Visit for the same account of the first created.
6. Maintain the Visit date in the past.
7. Perform check in/ check out.
8. Open the account that refers to the Visits.
9. Go to the Visits facet.
10. The field "Last Visit Date" must show the End Date/Time from the last visit.


For past Visit the system assumes that the visit occurred on the date maintained at the creation of the object.

For future Visit, it is required to reschedule the date to the current day.


This is expected for the system behavior.


Visit Date, Last Visit Date , KBA , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002