SAP Knowledge Base Article - Public

2936864 - Help text in email campaign


Customer configured a help text for one of the fields in Marketing Email but help text does not show when creating an email campaign.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Manage Object Definitions > Object Definition > CampaignContent

2. Select one of the fields then create a help text then save.

3. Help Text does not show when creating an Email Campaign.


The existing help text showing in the email campaign UI are hard coded. Configuring a help text is currently not configurable per Product Management


Customization or defining a new Help Text is currently not supported.

Please submit an enhancement request if you wish to change/add this functionality.

See Also - How to Submit Enhancement Requests for SAP SuccessFactors Products


email campaign, help text, marketing email , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem


SAP SuccessFactors Recruiting all versions