When initiating Background Check for a candidate an Error occurs: "Unable to initiate background check. Error occurred while executing integration center process."
If looking at the server logs, it will contain the following error: "Error invoking query API: while trying to invoke the method java.lang.Object.toString() of a null object returned from java.util.HashMap.get(java.lang.Object)"
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Access an application of a candidate;
- Open the Aplication;
- Click in Take Action, and "Initiate Background Check";
- The error will occur.
This is caused by the RAL (Read Access Logging) being enabled on the environment.
Current Status: Code Fix Completed. This is being PATCHED on the weekend of June 26.
Workardound: The current workaround is to disable Read Access Logging from the instance.
- Go to Admin Center, search for "Manage Audit Configuration"
- On the tab "Read Audit", turn the switch to OFF.
OBS: This will temporarily disable the Audit from sensitive data.
error, background, check, initiate, hashmap, integration, center, process, executing, candidate, unable , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem