SAP Knowledge Base Article - Public

2936878 - Error Initiating Background Check:"Error occurred while executing integration center process" - RCM


When initiating Background Check for a candidate an Error occurs: "Unable to initiate background check. Error occurred while executing integration center process."

If looking at the server logs, it will contain the following error: "Error invoking query API: while trying to invoke the method java.lang.Object.toString() of a null object returned from java.util.HashMap.get(java.lang.Object)"


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access an application of a candidate;
  2. Open the Aplication;
  3. Click in Take Action, and "Initiate Background Check";
  4. The error will occur.


This is caused by the RAL (Read Access Logging) being enabled on the environment.


Current Status: Code Fix Completed. This is being PATCHED on the weekend of June 26.

Workardound: The current workaround is to disable Read Access Logging from the instance.

  1. Go to Admin Center, search for "Manage Audit Configuration"
  2. On the tab "Read Audit", turn the switch to OFF.

OBS: This will temporarily disable the Audit from sensitive data.


error, background, check, initiate, hashmap, integration, center, process, executing, candidate, unable , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem


SAP SuccessFactors Recruiting all versions