SAP Knowledge Base Article - Public

2937203 - [ONB2.0] Email Template is not loading properly if open it second time


Unable to access the Email Template second time.


SuccessFactors Onboarding 2.0 

Reproducing the Issue

Select the template Say - Template A. This template will appear correctly. Close it.
Now, Select Another template say - Template B". The template will appear correctly. Close it
Now, Again select the First template 
The templates name, description, and category populate correctly
however the trigger, subject, and body are reflective of template B


This is the ongoing issue and engineering team is working on permanent fix.


This is just loading issue, there is no issue identified in triggering the email/notification with wrong message body. 
Notification is triggering as per the configuration with correct message body. 
Hence this is not impacting any configuration issue, data loss issue and functionality issue.

As a workaround you can reload the browser and update the body of template


email services, template , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2005