SAP Knowledge Base Article - Public

2937340 - Balance Confirmation - Send By E-Mail

Symptom

How to enable the option Output Details > Send By > E-Mail for Balance Confirmations.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Go to the Balance Confirmation view.
  3. Filter for Not Released Balance Confirmations.
  4. Select the Balance Confirmation and click Preview.
  5. Output Details > Send by: here it is expected to have the E-Mail as the default option instead of Printer.

Cause

Based on the Output Channel Selection for the Balance Confirmations these Output Details will be determined by default.

Resolution

  1. Go to the Application and User Management work center.
  2. Go to the Input and Output Management view.
  3. Click Output Channel Selection.
  4. Show Rules For > Balance Confirmation.
  5. Currently the Output Channel is set as Printer > Edit.
  6. Output Channel > select the dropdown list and select E-Mail.
  7. Click Save and Close.

Keywords

Balance Confirmation; Output Channel; Printer; E-mail , KBA , balance confirmation output channel , balance confirmation email , SRD-FIN-ACR , Receivables , How To

Product

SAP Business ByDesign all versions