2937355 - Error 'You Are Not Authorized to Edit This Account' Despite Write Access

The error 'You Are Not Authorized to Edit This Account' is received despite having write access for accounts.

SAP Cloud for Customer

Prerequisite: user ABC (ABC represents the user name) has access to account 123 and contact xyz (123 and xyz represent account and contact name respectively).

1. Login with user ABC.
2. Go to the Customer work centre.
3. Go to the Account view.
4. Open account 123.
5. Attempt to delete contact xyz from account 123.

You receive the error:  'You Are Not Authorized to Edit This Account'.

1) User ABC is authorized for Account 123.
2) When removing the relationship between account ID 123 and contact xyz (->which is authorized) an update on the relationship between the same contact xyz and account ID 456 (a different account) is performed (->Reverse Default Indicator is updated).

This leads also to an update notification for account 456 and this is not authorized for user ABC.

Make sure user ABC also has write access to account 456.

Check if there is currently SalesData assigned to this account - assignment to Sales Org which ABC and 123 are assigned for.

Depending on your user access restrictions (or business role access restriction) this assignment (account 456 to Sales Org which both ABC and 123 are assigned to), this would authorize the user for that account.

Blog: Access Control Management: Basics of access control and business roles

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