SAP Knowledge Base Article - Public

2937415 - Address Information in Leads

Symptom

When creating a new Lead with existing Account , the Account Information is populated with main address of the Account and could not be     changed.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Navigate to Sales workcenter.
  2. Navigate to Leads view.
  3. Click + icon to create a new lead.
  4. Enable 'Use Existing Account'.
  5. For the Account field select Account 123(where 123 is Account ID).

    The Account Information is populated with main address of Account 123 and these fields are read only.

Cause

It is currently the expected system behavior that the fields on the conversion screen are Read-Only.

Resolution

After the Lead has been created, the Account details can then be edited as desired.

Keywords

address , lead , KBA , lead , account , leads , address , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions