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SAP Knowledge Base Article - PreviewSymptom
You have created and activated the Tickets Routing Rules for Customer Support, but they are not working.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Routing Rules ; Team determination ; agent ; party role ; parties ; maintain involved parties ; business configuration activity , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , LOD-CRM-SRP , Service Request Processing , Problem
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