SAP Knowledge Base Article - Preview

2937424 - Issue with Ticket Routing Rules

Symptom

You have created and activated the Tickets Routing Rules for Customer Support, but they are not working.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Routing Rules ; Team determination ; agent ; party role ; parties ; maintain involved parties ; business configuration activity , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , LOD-CRM-SRP , Service Request Processing , Problem

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