Symptom
After a External Learning User enrolls on the SuccessFactors App the user goes to settings to enable the multiple profile feature and the feature is not displayed to be able to be enabled.
Environment
SAP SuccessFactors Learning
Cause
This feature is currently not availible for external learning users to enable.
Resolution
We are looking at improving the External Learning User experience to match that of a standard user for our app.
***The below resolution is a way to get this feature to work for multiple external learners, but as this feature is not supported, this may not work in future updates.***
To have multiple user that include External Learning users for your app, a standard user will need to be the initial user to enroll the device then External Learning Users can enroll as multiple profiles.
Keywords
SF APP, Android, iOS, Galaxy Tab, Samsung, Apple, iPad, Phone, tablet, droid , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , How To