SAP Knowledge Base Article - Public

2937544 - How to Enable Automatic Search in Changes Facet of Ticket


How to enable automatic search in Changes facet of ticket


SAP Cloud for Customer

Reproducing the Issue

  1. Open a ticket.
  2. Nevigate to Changes facet >> the changes are not displayed automatically, you need to click on the "Click here to execute the Query" to show the changes. However, you want the changes are displayed automatically. 


New UI of Ticket Changes can be enabled for Tickets as below steps:

  1. Go to Administrator work center > Service and Social work center view.
  2. Click on Ticket Configuration. 
  3. Check the box "Enable new UI of Ticket Changes". 


Ticket, Changes, 更改记录 , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions