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SAP Knowledge Base Article - PublicSymptom
You are executing a survey which has images associated to the questions, nevertheless upon execution you see that only icon is shown instead of the actual image next to the question.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Surveys workcenter
- Go to Surveys View
- Select Show all and find for survey ABC (ABC represents the id of the survey)
- Open the Survey
- Select Simulation
Here, next to the question, you see that the image icon is shown, whereas you expect it to show the complete image.
Cause
Surveys functionality supports uploading of multiple attachments for a question. Images, documents uploaded be of variable size, resolution which results in more space on the interface upon displaying. In order to ensure consistency across the business objects, we have provided the icon, which denotes that there is an attachment and upon clicking the same, it displays the added image allowing the business user to download and navigate further if there are multiple such attachments using the Previous and Next buttons.
The same is applicable while you are executing a survey from any relevant business object.
Resolution
This is the expected system behavior.
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer:
- Contact your Account Executive
- Check the link https://www.sap.com/uk/services/advisory-development/application-development.html#contact-us
An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
See Also
Keywords
Attachments, Survey, Image Upload size, Mobile Settings Extended App, Large, Medium, Small, Summary, Images, Type , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-LE-SUR-EXE , Survey execution = runtime , How To