Symptom
When you try to run DRTM for learning, go to purge request monitor and try to download the report, you are seeing the report showing as 'Preview in progress' with no results showing.
Environment
SAP Success Factors Learning
Reproducing the Issue
- Go to DRTM and setup learning purge.
- Run the purge and got to purge request monitor and approve it.
- Once approved and purge runs try downloading the report.
- Continue to get Preview in progress for the report.
Cause
This is because there is no retention policies set up. Please set these up in Bizx in Manage data.
Resolution
Please add in retention policies before running the purge. Engineering are working to change error message to have this shown that the retention policies are missing but there is no timeline on this.
See Also
2644910 - DRTM Learning Data Purge giving error when trying to Download Report
Keywords
Preview in progress, DRTM, Retention policy, lms, bizx, purge , KBA , LOD-SF-LMS-UDR , User Data Purge , Problem