SAP Knowledge Base Article - Public

2937761 - Running DRTM for learning and report is showing a ''Preview in progress'

Symptom

When you try to run DRTM for learning, go to purge request monitor and try to download the report, you are seeing the report showing as 'Preview in progress' with no results showing.

Environment

SAP Success Factors Learning

Reproducing the Issue

  1. Go to DRTM and setup learning purge.
  2. Run the purge and got to purge request monitor and approve it. 
  3. Once approved and purge runs try downloading the report. 
  4. Continue to get Preview in progress for the report.

Cause

This is because there is no retention policies set up. Please set these up in Bizx in Manage data. 

Resolution

Please add in retention policies before running the purge. Engineering are working to change error message to have this shown that the retention policies are missing but there is no timeline on this. 

See Also

2644910 - DRTM Learning Data Purge giving error when trying to Download Report

https://help.sap.com/viewer/2becac773fcf4f84a993f0556160d3de/2005/en-US/aa9169c9e39a485aaa6d126207c21cd2.html

Keywords

Preview in progress, DRTM, Retention policy, lms, bizx, purge , KBA , LOD-SF-LMS-UDR , User Data Purge , Problem

Product

SAP SuccessFactors Learning all versions