SAP Knowledge Base Article - Preview

2937827 - The "matrixManager" field is not inserted when it's blank - Integration Center (Inbound Integration)


You have an inbound integration interface configured on User entity.

The csv file which is being imported by the integration contains employees that has a matrixManager value, and others that doesn't have any value on that field.

When running the integration, the following error occurs to employees that don't have matrixManager value:

User: UPSERT failed for the row with key: . Reason: invalid matrixManagerIds: [null]. . The row will not be processed for subsequent entities
User: Mandatory value is missing for MatrixManager for record userId:123456

However, matrixManager isn't even a required field, so the error doesn't seem to be appropriate.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP SuccessFactors HXM Suite

    • Integration Center


ic, integration center, matrix manager, matrixmanager, secondmanager, second manager, empty, null, blank, doesn't have, user, employee, upsert, insert, update, change, calculated field, successfactors, success factors, sf, odata, api, , KBA , LOD-SF-INT-INC , Integration Center , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.