SAP Knowledge Base Article - Preview

2937937 - The "Go!" button remains disabled when trying to logon to SAC in "SAC add-in for MS Office"

Symptom

When trying to logon to SAP Analytics Cloud in "SAC add-in for MS Office", the "Go!" button remains disabled after entering the tenant URL:

Go button disabled.png

The users can access SAC just fine in browser using the same URL.

In case of Neo tenant, the error message below is displayed:
"Your current tenant is based on SAP Business Technology Platform (Neo). To connect to a Neo tenant, trusted origins need to be defined for the tenant".

Neo tenant error.png

When opening development tools the following message or similar appears:

"Access to XMLHttpRequest at 'https ...' from origin '...' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

GET https://... net::ERR_FAILED 200 (OK)"

(in most of browsers dev tools can be opened by pressing F12 or CTRL+Shift+I)


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Environment

  • SAP Analytics Cloud, add-in for Microsoft Office

Product

SAP Analytics Cloud, add-in for Microsoft Office all versions

Keywords

go button, logon, disabled, greyed out, go!, unable, , KBA , LOD-ANA-OF , SAP Analytics Cloud, add-in for Microsoft Office , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem

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