SAP Knowledge Base Article - Public

2937998 - Error message ERROR_IN_DAE_C4AAGENT_SERVICE when creating or import connection in SAP Analytics Cloud (SAC)


  • Error occurred when creating import data connection to SAP BW or ERP. Error message "ERROR_IN_DAE_C4AAGENT_SERVICE".
  • Error occurred in SAP Analytics Cloud agent service: Could not initialize class
  • Chrome HAR shows the error:

bUIMsg: false
bWarning: false
errorDetails: [{messageId: "ERROR_IN_DAE_C4AAGENT_SERVICE",…}]

bUIMessage: false
bWarning: false
message: "Error occurred in SAP Analytics Cloud agent Service: Could not initialize class"

message: "Error occurred in SAP Analytics Cloud agent Service: Could not initialize class"
stack: ""
status: 500


  • SAP Analytics Cloud (Enterprise) 2020.8.14
  • Could Agent 1.0.254

Reproducing the Issue

  1. Login SAC and go to Connection.
  2. Create new import connection to SAP BW or ERP
  3. Enter related information in popup window.
  4. Click "Create" and notice the error message.


  • This issue was due to the old version from the Cloud Agent


  • Update the Cloud Agent to the latest version

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , How To


SAP Analytics Cloud 1.0