2937998 - Error message ERROR_IN_DAE_C4AAGENT_SERVICE when creating or import connection in SAP Analytics Cloud (SAC)

• Error occurred when creating import data connection to SAP BW or ERP. Error message "ERROR_IN_DAE_C4AAGENT_SERVICE".
• Error occurred in SAP Analytics Cloud agent service: Could not initialize class Com.sap.fpa.jco.internal.JCoBrokerLifecycleManager
• Chrome HAR shows the error:

bUIMsg: false
bWarning: false
errorDetails: [{messageId: "ERROR_IN_DAE_C4AAGENT_SERVICE",…}]

0: {messageId: "ERROR_IN_DAE_C4AAGENT_SERVICE",…}
bUIMessage: false
bWarning: false
message: "Error occurred in SAP Analytics Cloud agent Service: Could not initialize class com.sap.fpa.cloud.jco.internal.JCoBrokerLifecycleManager"
messageId: "ERROR_IN_DAE_C4AAGENT_SERVICE"

message: "Error occurred in SAP Analytics Cloud agent Service: Could not initialize class com.sap.fpa.cloud.jco.internal.JCoBrokerLifecycleManager"
stack: ""
status: 500

• SAP Analytics Cloud (Enterprise) 2020.8.14
• Could Agent 1.0.254

1. Login SAC and go to Connection.
2. Create new import connection to SAP BW or ERP
3. Enter related information in popup window.
4. Click "Create" and notice the error message.

• This issue was due to the old version from the Cloud Agent

• Update the Cloud Agent to the latest version

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
• Need More Help? Contact Support or visit the solution finder today!

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