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SAP Knowledge Base Article - PreviewSymptom
The Channel Id and Email Address fields are missing in the channel selection screen under ticket's email interaction.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2005
Keywords
Email Channel , Channel Id , Email , KBA , advance filter , ticket interaction , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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