SAP Knowledge Base Article - Preview

2938313 - In the Ticket's Interaction Facet, it is not Possible to Filter the Channel with Channel Id and E-Mail Address

Symptom

The Channel Id and Email Address fields are missing in the channel selection screen under ticket's email interaction.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2005

Keywords

Email Channel , Channel Id , Email , KBA , advance filter , ticket interaction , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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