SAP Knowledge Base Article - Public

2938408 - Why are inactive users being searchable?


  • How do we make inactive users profiles not visible in search?
  • How to remove inactive users from search?


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. From Action Search, you are able to see inactive users;


Resolution 01:

Analyze if the feature Show inactive user in people search it is enabled in your environment;

  1. Admin Center > Company Settings > Company System and Logo Settings
  2. Analyze if the feature Show inactive user in people search  is checked;
  3. If yes, please uncheck. This featurea allow inactive users being searchable in Action Search: 2566641 - How to Enable Search Inactive Users in the Global Header;

Resolution 02:

If the feature Show inactive user in people search is not enable and you are still able to search, perform the steps below:

  1. If you are only seeing one inactive users, please, update basic information from this user, such as
    1. First name, last name or middle name;
    2. You can perform this change doing an employee import or under Manager user if your enviroment is  Non-EC;

Note: Those steps will trigger the refresh in solr index data and should resolve the issue.

Resolution 03:

If even updating user information, you are still searching inactive user or you are able to search several inactive users, open a new incident under LOD-SF-PLT-SRH component. 


Search not working as expected , KBA , LOD-SF-PLT-SRH , Search , Problem


SAP SuccessFactors HXM Suite 2005