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2938897 - Onboarding Candidate Stuck in NES Step After Forms are Signed with DocuSign


  • Candidate remains in the New Employee Step (NES) even after forms have been signed through DocuSign
  • A candidate will not move to the Orientation Step when all forms are completed using DocuSign
  • After candidates have signed forms an admin needs to pickup activity and update the envelope status in order to move them to the Orientation Step

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP SuccessFactors Onboarding


SAP SuccessFactors Onboarding all versions


SF, success factors, ONB, OBD, on boarding, Docu Sign , KBA , LOD-SF-OBD-API , Webservices & API's , How To

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