SAP Knowledge Base Article - Public

2938897 - Onboarding Candidate Stuck in NES Step After Forms are Signed with DocuSign


  • Candidate remains in the New Employee Step (NES) even after forms have been signed through DocuSign
  • A candidate will not move to the Orientation Step when all forms are completed using DocuSign
  • After candidates have signed forms an admin needs to pickup activity and update the envelope status in order to move them to the Orientation Step

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding


Please reach out to your Implementation Partner to check the following:

  1. Make sure the configuration information for the DocuSign API matches in both Onboarding and in the DocuSign account
  2. The following should be reviewed:
  • API user credentials (make sure they have not expired)
  • API account ID
  • URL to publish

To check the API credentials and account ID found in Onboarding:

  1. Go to Onboarding
  2. Onboarding Dashboard
  3. Click on Settings
  4. Select Features
  5. Locate the DocuSign eSignature under the Features column
  6. Click to view credentials and account ID

To update the URL to Publish (via the DocuSign site):

Note: The instructions that follow are as of the date this KBA was created. DocuSign may later change the steps to access this setting.

  1. Log in to the developer API account in DocuSign
  2. Click on the Admin tab
  3. Under Integrations, select Connect
  4. Review the connections found here and update the URL to Publish if necessary



SF, success factors, ONB, OBD, on boarding, Docu Sign , KBA , LOD-SF-OBD-API , Webservices & API's , How To


SAP SuccessFactors Onboarding all versions