SAP Knowledge Base Article - Preview

2938897 - Onboarding Candidate Stuck in NES Step After Forms are Signed with DocuSign

Symptom

  • Candidate remains in the New Employee Step (NES) even after forms have been signed through DocuSign
  • A candidate will not move to the Orientation Step when all forms are completed using DocuSign
  • After candidates have signed forms an admin needs to pickup activity and update the envelope status in order to move them to the Orientation Step

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

SF, success factors, ONB, OBD, on boarding, Docu Sign , KBA , LOD-SF-OBD-API , Webservices & API's , How To

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