2939021 - Health Check Assignment of type CRM_SRQ_ALT_COMPL BTM items not possible

Symptom

A Health Check notifies you that there is a number of Tasks without processor: 'Assignment of type CRM_SRQ_ALT_COMPL BTM items not possible'.

The message may have the description similar as below

Health Check Component: Business Task Management
Health Check Name: Task without responsible

Description
The system cannot determine an appropriate user to whom the items can be distributed. As a result, the items do not appear in the worklists of any users, which can result in delays in the business processes affected.

Error Information
Task Type Alias: COD_SERVICE_REQUEST_REOPENED
Number of tasks without responsible for this task type: 5
Responsible Application Component: LOD-CRM-SRP

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Message; Task; Health; Check; Automatic;BTM; Business Task Management; Assignment of type CRM_SRQ_ALT_COMPL BTM items not possible; Unassigned Items; , KBA , LOD-CRM-ACT , Activities , How To

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