SAP Knowledge Base Article - Public

2939442 - Cannot Add Products From Past Sales Quote


You are unable to add Products from past Sales Quotes in existing Sales Quote.


 SAP Cloud for Customer.

Reproducing the Issue

  1. Navigate to Sales workcenter.
  2. Navigate to Sales Quote view.
  3. Open Quote 123(where 123 is the Sales Quote ID).
  4. Go to Products facet .
  5. Click on More--> Add from Past Quote.
  6. Select query - Account Sales Quotes and select any Quote for example XXX(where XXX is sales quote name).

No products are available to be added though Quote XXX has a Product.


The Product in Quote XXX is not valid for the Sales Quote 123 as the distribution channel (of the Product in Quote XXX) maintained in the Product master data is different from the distribution channel maintained in Quote is 123.


You need to maintain the right distribution channel to be able to see the Product and add it from Past Sales Quote.


 sales quote , product , KBA , sales quote , product , add , past quote , LOD-LE-CQP , Customer Quote Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions