SAP Knowledge Base Article - Preview

2939534 - Timeout exception in outgoing connections on Commerce Cloud in the Public Cloud

Symptom

Your Commerce Cloud v2 environment executes calls to an external service.

 

Most of the calls are successful, but some fail with the following exception:

I/O error: Read timed out

nested exception is java.net.SocketTimeoutException: Read timed out


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Environment

SAP Commerce Cloud v2

Product

SAP Commerce Cloud all versions

Keywords

KBA , CEC-HCS-CCAZ-AZ , Azure infrastructure , Problem

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