SAP Knowledge Base Article - Public

2939558 - The Notification "Opportunity Stalled" is Sent to Manger


The notification Opportunity Stalled is sent to manager.


SAP Cloud for Customer

Reproducing the Issue

The owner of Opportunity not getting the notification if an Opportunity is stalled but manager of opportunity owner is only getting the notification.


If an opportunity remains too long in a certain phase, then it is said to be stalled. In this case, the system notifies the manager of the sales representative who is responsible for the opportunity. This type of notification has priority high as a default. A notification of this type expires automatically 14 days after it has been created.

Normally, the relevant sales manager receives this notification in his/her Inbox. In case the manager is not maintained for the employee responsible the notification is sent to all business users.


It is a correct and designed behavior.

See Also

2922195 - Opportunity Stalled Notification sent to several Users 


Opportunity stalled, Notification, Manager , KBA , stalled opportunity , notification , LOD-CRM-OPP , Opportunity Management , AP-RC-GEN-BTM , Business Task Management - Configuration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions