SAP Knowledge Base Article - Public

2939563 - Disable Export To Excel Not Working When Using The iPad Cloud for Customer App


You configured a business role to disable the export to Microsoft Excel buttons for accounts, activities, contacts, leads and sales orders, etc. This works correctly using Cloud for Customer via an internet browser. However, it doesn't work using the native iPad app, you still can to export data to Excel.


SAP Cloud for Customer.

Reproducing the Issue

This is an example of view that you can export to Excel.

  1. Customers.
  2. Contacts.
  3. Actions.
  4. Export to Excel.
  5. However you can still export on app.


In browser you can see the new tab with the message "You are not authorized to export the data to Microsoft Excel®". But same cannot be done in the container or the application.


Hence we download the file, but it doesn't contain the data. But contains the same message in it when you open the file in text format.


Export to Excel, Export on App, App export to Excel. , KBA , SRD-CC-OIN-XL , Excel Integration , Known Error


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions