SAP Knowledge Base Article - Public

2939640 - Service not found in the drop down in Work tab of Project task

Symptom

You could not find the service in the dropdown/value help

 or

 You received error:

"Service product XXX is not valid. Only time-based service products are allowed. Maintain quantity conversions in time-based units such as hour in the service product master data."

where XXX is product ID

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Project management work center
  2. Go to Project view
  3. Search and open respective Project
  4. Go to Project plan tab
  5. Select respective Project task
  6. Go to Work tab
  7. Go to value help of Service field
  8. You don't find respective Service

 or

when you forcefully enter the service and click on enter button you shall get the above mentioned error

Cause

Only time-based service products are allowed in project.

Resolution

So either maintain quantity conversions in time-based units such as hour or maintain Base UOM in time-based units such as hour in the service product master data.

Keywords

Service not found, service  not appearing,  unable to choose service, service not available , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions