SAP Knowledge Base Article - Public

2939666 - Option Missing in Surveys Facet in Opportunity


When you go to the Survey facet in Opportunity options like Preview, Edit, Set as Open, Set as Complete are missing.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Opportunities view.
  3. Open Opportunity 123 (where 123 denotes Opportunity ID).
  4. Go to the Survey facet.
  5. Select More.

Here only two options are available, Refresh and Generate Survey Summary other options like Preview, Edit, Set as Open, Set as Complete are missing.


This is working as per the system design.


We do not support these actions in the RUI so these are disabled in adaptation mode and  till now we can edit the completed survey and delete that as well.

These actions was meant for HTML5 UI only.


Preview, Edit, Set as Open, Set as Complete, Survey in Opportunity. , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions