SAP Knowledge Base Article - Public

2940101 - 'Background Check Packages' Portlet is invisible in disqualification Status - Recruiting Management


  • After moving a candidate to a disqualification Status, the First Advantage "Background Check Packages" portlet is not shown.
  • Is it possible to see in the First Advantage "Background Check Packages" portlet all statuses?


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. In Job Requisition XML template, assign <feature-permission type="backgroundCheck"> to disqualification statuses
  2. Open a candidate job application in the disqualification status
  3. The First Advantage "Background Check Packages" is not shown up


This is expected behaviour that the background check portlet will not be available for disqualification statuses since there is no logic of doing background assessment if a candidate is disqualified.

See Also

2533326 - Configuring Background Check with First Advantage - Recruiting Management

2533270 - How to Initiate Background Check with First Advantage


FirstAdvantage, background check integration, closed, withdraw, disqualified, candidate, job application , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem


SAP SuccessFactors Recruiting all versions