Symptom
When creating a Visit from a Ticket, the Visit Duration is set to 1 day instead of the duration maintained in the Business Configuration.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
visit duration, ticket, business configuration, default, day, minutes , KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-CRM-SRP , Service Request Processing , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.