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SAP Knowledge Base Article - PreviewSymptom
When creating a Visit from a Ticket, the Visit Duration is set to 1 day instead of the duration maintained in the Business Configuration.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
visit duration, ticket, business configuration, default, day, minutes , KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-CRM-SRP , Service Request Processing , Problem
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