Symptom
- Users cannot login since we have disabled SSO and it is still redirecting to our iDP;
- Cannot login as PWD because the SuccessFactors is being redirect to our SSO;
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- You have disabled the SSO and you are using the default URL (https://<yourdatacenterURL>/login?company=<yourcompanyID>);
- The page is still redirecting you to your SSO;
Resolution
- Engage a partner or open a new incident under LOD-SF-PLT-SAM to analyze if the Custom Login Page is configured with some redirect;
- Provide the HTTPWATCH log from the attempt you are doing;
For Partner and SAP Support:
- If the HTTPWATCH contains the parameter below, the root cause is the Custom Login Page. Go in Provisioning > Modify Custom Pages > Custom login page to further anlyze;
Keywords
SSO Settings, Provisioning , KBA , LOD-SF-PLT-SAM , SAML SSO First Time Setup , How To
Product
SAP SuccessFactors HXM Suite 2005