SAP Knowledge Base Article - Public

2940625 - Text Change Feed Event for Tickets

Symptom

Text Changes Feed Event includes new creation of text like Notes, Description, Work Description. But if a Processor adds Notes in a Ticket , they are not shown in Feeds Work Center View.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Work Center.
  2. Then to Tickets View.
  3. Open Ticket ID XYZ, where XYZ is any Ticket for which you are assigned as Processor.
  4. Go to Notes tab to add Text, so that corresponding Feed Event gets generated.

 But this Feeds are not shown in your Feed WorkCenter View.

Cause

Feeds are generated only for Creator/ Owner of Ticket, on Explicit Follow.

Resolution

  1. Go to Service Work Center.
  2. Then to Tickets View.
  3. Open Ticket ID XYZ, where XYZ is any Ticket in which you are Creator of the Ticket.
  4. Now Follow the Ticket Explicitly and proceed to add Text.
  5. Upon adding the Text, Feeds get generated on Feed Work Center.

Keywords

Feed Ticket Text Change Public  Feed Private Feed , KBA , text change , explicit follow , ticket feed , text feed processor agent , LOD-CRM-SRP , Service Request Processing , SRD-CC-FED , Feeds , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions