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SAP Knowledge Base Article - PreviewSymptom
When using the Reply All function for a Ticket Interaction with a message that has more than one recipient, there is a difference in the system's behavior when replying from the center menu compared to the right-hand side interaction menu.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
reply; ticket; interactions; recipient; action; reply all; To , KBA , reply all , ticket , interaction , recipient , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , How To
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