/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
When using the Reply All function for a Ticket Interaction with a message that has more than one recipient, there is a difference in the system's behavior when replying from the center menu compared to the right-hand side interaction menu.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
reply; ticket; interactions; recipient; action; reply all; To , KBA , ticket , reply all , recipient , interaction , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)