Symptom
- Cannot start the Onboarding process after pressing the Start button
- When a user clicks the process tab > Start button, the system shows the following error:
"An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:20200624131504."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to Onboarding
- Use the drop down list to select the Process Tab
- In the panel, click the Start button
- Error message is populating:
"An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:20200624131504."
Cause
The Activate Process box is unchecked in Super Admin.
Resolution
Please reach out to your Implementation Partner for the following configuration change:
- Go to Super Admin site
- Select the Onboarding account
- Go to Processes
- Select the Onboarding process
- Check the Active Process box
- Update
See Also
Product Support:
Notice the following in Splunk: 'System.Web.HttpUnhandledException' was thrown. --> Object reference not set to an instance of an object
Keywords
on boarding, SF, success factors, OBD, ONB, onboarding won't start , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , How To