2941030 - Please return to the home page to continue accessing your account - Onboarding

• Cannot start the Onboarding process after pressing the Start button
• When a user clicks the process tab > Start button, the system shows the following error:

"An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:20200624131504."

SAP SuccessFactors Onboarding

1. Login to Onboarding 
2. Use the drop down list to select the Process Tab
3. In the panel, click the Start button
4. Error message is populating:

"An error has occurred. Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp:20200624131504."

The Activate Process box is unchecked in Super Admin.

Please reach out to your Implementation Partner for the following configuration change:

1. Go to Super Admin site
2. Select the Onboarding account
3. Go to Processes
4. Select the Onboarding process
5. Check the Active Process box
6. Update

Product Support:

Notice the following in Splunk: 'System.Web.HttpUnhandledException' was thrown. --> Object reference not set to an instance of an object

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