SAP Knowledge Base Article - Public

2941054 - Ship-To/Bill-To Not Automatically Shown in Some Sales Orders


When opening a Sales Order, you notice that sometimes checkbox "Show Ship-To/Bill-To" needs to be marked before Ship-To/Bill-To information is populated in the Sales Order screen.


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Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Open the Sales Orders view.
  3. Find and Highlight Sales Order ABC (Where ABC represents the Sales Order ID).
  4. Click the Edit button.
  5. Under the Account section, you may need to click the "Show Ship-To/Bill-To" checkbox in order to load the Ship-To/Bill-To information.


This is the expected system behavior and this checkbox has been introduced to optimize the space in the UI screen.

It's functionality is to hide the Ship To/Bill To if these parties are same as that of the Account Party (So the Ship-To/Bill-To address is displayed either when this checkbox is checked or when the party is different from that of the Account Party).


This is the expected system behaviour. The checkbox will hide the information only when it is the same as that of the Account Party.


Ship to, Bill to, Show, Checkbox, Party, Information, Populated, Filled , KBA , SRD-CRM-ORD , Orders & Contracts , AP-SLO-SO , Sales Order , How To


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