SAP Knowledge Base Article - Preview

2941319 - SAP Marketing - Permission import failing due to wrong communication ID


A Marketing Permission Import does not update the Contact's Permissions.

The Permission Import is failing with either one of the following errors:

  • "Contact with ID &1 does not have ID &2"
  • "Contact with origin &1, ID &2 not found; TIMESTAMP &3, IA_TYPE &4"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1709


SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud all versions


Marketing Permissions, Permissions, 'Contact with ID &1 does not have ID &2', 'Contact with origin &1, ID &2 not found; TIMESTAMP &3, IA_TYPE &4', Hard Bounce Marketingeinwillingungen, Einwilligungen, 'Kontakt mit ID &1 hat nicht ID &2', 'Kontakt mit Herkunft &1, ID &2 nicht gefunden; TIMESTAMP &3, IA_TYPE &4', Permanente Zurückweisung Marketing d'autorisation, Autorisations, 'Contact avec l'ID &1 n'a pas d'ID &2', 'Contact avec origine &1 et ID &2 non trouvé ; TIMESTAMP &3, IA_TYPE &4', Retour à l'expéditeur permanent , KBA , CEC-MKT-DM-PER , Marketing permissions , CEC-MKT-DM-IA , Interaction , Problem

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