Symptom
Have a credit memo as an open item for one of your suppliers. When executing a payment run, the system selects this credit memo for payment, but the resulting proposal remains Postponed and a warning message is raised in the application log.
Environment
SAP Business ByDesign.
Reproducing the Issue
- Go to Payables work center.
- Go to Payment Run view.
- Select the relevant payment run.
- Open the application log and go to Results tab.
You see the following warning related to the credit memo: 'Proposal discarded; Incoming payment data missing for <supplier ID and name>'.
Cause
The credit memo for a supplier account being processed in a payment run would entail the creation of an incoming payment. In general, incoming payments are externally initiated, therefore, proposals for incoming payments are not created if the payment data for initiating the payments is missing.
Note it may also be the case that the credit memo got posted while the Pay Individually flag was checked in the supplier's master data.
Resolution
You can define an agreed payment method for this credit memo, as follows:
- Go to Payables work center.
- Go to Supplier Accounts view.
- Open the related supplier account monitor.
- Highlight the open item for the credit memo.
- Click Item Details.
- Choose an agreed payment method and click save.
After that, if you execute the payment run again, a different warning may be raised as follows: '<ItemType> <ItemID> excluded; defined payment method is externally initiated'.
This means that the item has been excluded from the payment proposal because the payment method defined individually for the item is externally initiated.
Hence, if you wish to create payment for this credit memo you shall either click Pay Manually by via supplier account monitor or you may open the related payment proposal and reset the postpone status to then execute the status.
This is the expected system behavior to do not include credit items in the automatic payment run for suppliers.
See Also
Keywords
Payment Run, Credit memo, Supplier, Payable, Trade Payables. , KBA , SRD-FIN-ACR , Receivables , How To